Frequently Asked Questions

Do I need to register to complete a purchase on your website?

Yes. Registration allows you to save your personal information, create your wishlist, and easily access your purchase history.

What are the steps for online purchasing?

Buying a GrandTour jewel is very simple: select the desired product from the categories in our online store and add it to the cart. Once in the cart, before completing the payment, you can verify that the entered details are correct, change the shipping address if necessary, and check the shipping costs. Afterwards, you can continue browsing the site or complete your purchase.

What does the GTc warranty cover?

Each of our creations is protected by a warranty certificate. Items can be fully replaced in case of damage within 6 months of purchase. Every product bears the GTc signature, guaranteeing its authenticity. Make sure to write the purchase date on the warranty card, as this marks the start of the warranty period.

What is the best way to care for my jewelry?

Over time, jewelry worn daily may lose its shine and appear slightly less brilliant. External agents like makeup, humidity, and sweat can naturally cause these changes. Handle your items with care, avoid aggressive or abrasive products, and clean periodically with a simple wool cloth.

How often are new items added to the online store?

Our online store is continuously updated to ensure a good assortment, providing a wide range of colors, subjects, and models.

How long does it take to create a custom ring?

From 15 to 20 working days from the approval by the GTc laboratory. The project begins upon order confirmation and receipt of the requested 30% deposit.

How long does it take to produce a limited edition jewel?

Our Ltd. items are special products, made only at the time of purchase. Each limited edition jewel generally takes three times longer to produce than standard jewelry, using dedicated resources. Typically, it can take 1 to 2 weeks, up to a maximum of 3 weeks. At the time of reservation, the exact delivery time will be indicated.

How can I personalize my jewelry?

Personalizing a ring, bracelet, or necklace is very simple and intuitive. First, choose the item, click Personalize, and select the model. You will then enter the personalization interface; a pencil will follow your mouse over the part you want to customize, and you can choose from the available options.

Can I preview my personalized jewelry?

Absolutely. Your customization will be instantly visible in real-time and extremely faithful to the finished jewel.

How can I determine the correct ring size?

You can accurately select your ring size by consulting the guide at this link: Ring Size Guide

Can engraving be done on my ring?

Yes, names, dates, or short phrases can be engraved on personalized jewelry, but only on models that allow it. For more information, write to: support@grandtourcollection.com For technical reasons, engraving is only possible in the areas we specify.

Can I request out-of-catalog creations? (B2B only)

Yes, you can request customized creations or small modifications to the models in our "Customizable Models" catalog.

Can I submit my own design project? (Second Phase)

Absolutely. You can send us your designs; our designers will professionally and confidentially evaluate each proposal, doing their best to create the jewel you desire.

Which metals are used for your settings?

All jewelry is primarily made in Bronze with optional 18kt Gold plating or Silver plating (925). Upon request, items can be made in Silver (925) or 18kt Gold. More information can be found here: Our Materials

Can the plating fade? How long does it last?

Our 18kt gold or silver platings are very durable and carefully applied for uniform coverage. However, even the best plating can fade over time. Environmental factors such as perfume or acidic skin pH can contribute to premature wear. We strongly recommend following our care instructions for your jewelry.

Which materials are used in your creations?

Plexiglass, resin polymers, Bronze, Leather, Rubber, and many others. Each product description lists all its materials. For more information, visit: Our Materials

Are the items in the online store available?

Yes. All products not marked as “unavailable” can be purchased.

Can I track my order status?

Yes, you can monitor your order status in your account or view previous orders.

Can my purchase be shipped to a different address?

Certainly. During checkout, you can indicate a different shipping address directly in the cart.

How long will it take to receive my ordered jewel?

Our jewelry is generally shipped within 48 hours and delivered to the recipient within the following two days except for the islands.  For unique pieces or limited editions, production times are longer and vary per case. Delivery times are indicated on product pages. For orders over €2000, preparation may take longer. Checkout will show estimated delivery times based on your order (B2B).

Can I pick up my online purchases in person?

Certainly. Purchases can be picked up at our headquarters or other locations we specify.

Can the jewel be gift-wrapped with a greeting card?

Absolutely. You can request gift wrapping and a greeting card during checkout. Enter your message in the notes section.

Can I see how the gift packaging looks?

Yes, in this section you can view our gift packaging options and choose your preferred one.

Are your shipping methods secure?

All shipments are insured for their full value. For more information, visit: Privacy Policy

Which payment methods are accepted?

PayPal, Credit Cards, and Bank Transfer.

Is the purchasing process secure?

Our payment systems are secure, using advanced encryption and SSL technology to protect your data.

Can I exchange a purchased item?

Exchanges are possible within 7 days of purchase for items of equal or greater value. Personalized jewelry cannot be exchanged due to its unique nature.

What if the items I received are incorrect or defective?

You can return the item to receive the correct product or a refund. For more details, visit our Terms of Sale.

Who can I contact for assistance during an order?

For assistance, contact us at: support@grandtourcollection.com or call (+39) 06 6872026 during office hours.

Can I track my delivery?

We use couriers that provide notifications and tracking links. You will also receive a tracking number in your order confirmation to monitor shipment progress. Always provide a phone number for courier communication.

Can I request a return?

Yes, in accordance with the Consumer Code, except for personalized or customized items. Returns follow the instructions in our Terms of Sale. Shipping and packaging costs are the customer’s responsibility in case of loss or damage.

Can I exchange a purchased item?

Exchanges are allowed within 10 days for items of equal or greater value. Personalized or customized items cannot be exchanged due to their uniqueness.

What if the items are incorrect, defective, or damaged in production?

Returns are possible for incorrect or defective items. Minor imperfections due to production do not constitute a defect and reflect the uniqueness of the item.

Can personalized or modified products be returned?

Personalized or modified items, or products marked as non-returnable, are excluded from the Right of Withdrawal.