Terms of sale

Introduction

Carefully read these Conditions of Sale of the website ("Terms of Sale") before proceeding with the order of the products through our website GrandTourCollection. With the protection of privacy and our Terms and Conditions of Use, these Conditions of Sale govern the contractual relationship with reference to this website and the purchase of the Products made through the same site or by telephone. If in doubt about these Conditions of Sale contact by mail: [email protected] or through the free number 0039 066872026 before continuing. To accept these Conditions of Sale, please check the box "I accept the conditions of sale" in the confirmation section of the order and before sending an order. In case of non-acceptance of these Conditions of Sale, it will be impossible to place orders for Products via the GrandTourCollection website. These Conditions of Sale do not affect the rights guaranteed by the law, except in the case of conflict with them. In this case these Conditions of Sale prevail over any conflicting rights, as long as this does not conflict with the provisions of the law.

General informations

GrandTourCollection is the exclusive property of Michela Borrazzi, a sole proprietorship, registered at the Rome Chamber of Commerce, with registered office in Rome via dei Coronari, 32 - Italy, directory number of the business register 1154148 - VAT number n. 09,259,641,000. It is possible to contact GrandTourCollection by email at [email protected] or by calling 0039 066872026. These Conditions of Sale, of which Michela Borrazzi is responsible, are applicable to the Internet sites: www.grandtourcollection.com

Who can make purchases?

Only those who have reached the age of majority (eighteen in most countries), who have the legal capacity to enter into contracts. If you are a minor or are unable, under the terms of the law, to enter into a contract, a parent or legal guardian must sign an order in your name and accept these Terms of Sale. Any order entered into in violation of this provision will be void. In placing an order through the GrandTourCollection site, you declare and warrant that you are an end customer in good faith and that you will not supply, sell or distribute GrandTour Collection products, nor purchase GrandTour Collection products for commercial purposes. If GrandTourCollection believes, for legitimate reasons, that an order violates these Terms of Sale, GrandTourCollection may refuse the order.

How do I place an order?

Online orders must be made in the following ways: When you decide to make a purchase, you must click on "Add to cart" to add the Product to the cart. It is then necessary to click on "Proceed to purchase" to enter the reserved section of the site and complete the Order. In the case of the first purchase made through the GrandTourCollection website, it will be possible to create an account using your email address and a password. You are required to keep your password confidential and not to disclose it by sharing it with third parties. You will then be asked to enter your address. The registration address is the one to which the order confirmation will be sent, however it is possible to indicate a different address for delivery. Once you have entered the reserved section, any shipping costs are added to the total amount. It is therefore necessary to accept our Conditions of Sale and the confirmation that we intend to proceed with the Order. Once you accept our conditions of sale you can confirm the address and proceed with the payment. Once the Order has been completed, it is possible to modify the Order and correct the errors before forwarding them to GrandTourCollection. It is the user's responsibility to verify the accuracy of the Order before forwarding. In the event of problems with the execution of the Order, please contact the customer support [email protected] If you choose the "Unregistered User Payment" option on the website, your online account will not be created and we will use your personal information exclusively for the purpose of processing your order. GrandTourCollection sends a first e-mail confirming the Order, containing a summary of the conditions of sale, the information of the Product with the detailed indications relating to the price, the payment and withdrawal methods, the shipping costs and any applicable taxes. The aforementioned email will be sent automatically to the user's registration address. After sending this first email, GrandTourCollection will verify the possibility of processing the Order, confirming the sending of the Product (s) to the indicated address and providing the user with a shipment tracking number and delivery times. The aforementioned email is sent automatically to the registration address. You are required to verify the accuracy of both emails and immediately report any errors to GrandTourCollection. The Order is considered accepted by GrandTourCollection at the time of sending to the user of the second email relating to the confirmation of the Order and the delivery of the Product, by means of which the contract with GrandTourCollection is perfected In the event of problems in the execution of the Order, a person in charge of GrandTourCollection will contact the user. By sending an Order, the user purchases the product (s) at the price indicated therein.

Payment

The prices indicated on the GrandTourCollection website are inclusive of 22% VAT, if applicable, and the shipping costs of the Products. The shipping costs apply to Orders below a certain amount and the applicable VAT may vary depending on the country of destination of the Product.

Payment by credit card

All payments can be made by Visa, MasterCard, American Express, Maestro, Carta Si, through PAYPAL.

Payment by bank transfer

Orders placed by the GrandTourCollection website can also be paid by bank transfer. Always indicate the order reference number in the bank transfer form. After executing the order and selecting the bank transfer as a payment method, GrandTourCollection will wait for payment to be received before proceeding to fulfill the order. If the amount to be paid is not credited to our bank account within the seven (7) working days following the order, the order will be canceled. In the event that, for any reason, GrandTourCollection is unable to accept an Order, it may, at its discretion, not proceed with the charge or return the price already paid with reference to the Order. GrandTourCollection will not send the Product (s) before having received payment for the whole. Prices are subject to change at any time, but these changes do not affect orders already confirmed in the manner described above. Your personal data will be processed by GrandTourCollection in accordance with the privacy policy

Delivery

Once the order has been placed, you will receive an acknowledgment of receipt by e-mail with the details of the order and the Conditions of Sale. The order receipt notice will contain a shipment reference number. Once received, carefully read these Conditions of Sale and make sure to keep the Order Reference Number for any investigation on the same. GrandTourCollection while trying to respect the delivery time of the Product / s to the indicated address, is not able to indicate an exact delivery date. In the event that the delivery of the Product (s) does not occur within 30 days from the forwarding of the Order by the user, or from another date otherwise agreed with the same, the user may withdraw from the Order and GrandTourCollection will provide to the reimbursement of the price.

Payment services

The following additional services offered on the website are available for a fee. Gift packet, packaging with signature GrandTourCollection Our curated and elegant gift packs with a customizable ticket can be a unique and exclusive item. If the Customer or the recipient of the gift decide to return the product, the product must be returned in the original packaging.

Complaints

In the event of a complaint, please contact our customer service: [email protected]

Right of withdrawal

If you are a consumer (ie you are not even partially purchasing for your professional activity and you are not an entrepreneur) you have the right, in addition to your other rights, to withdraw from the Contract (except for customized Products or other Products that we have specified not be refundable) and be reimbursed by GrandTourCollection. If you intend to withdraw, you must notify GrandTourCollection in writing to Via dei Coronari, 32, Rome 00186 ITALY or by email to: [email protected] within 10 (ten) working days from the day following the date on which the Products have been delivered to you. This term will be respected if you return the Products to GrandTourCollection within 14 days from the date of communication of the withdrawal, to the address Via dei Coronari, 32, Rome 00186 ITALY. If you choose to withdraw, you must return the Products at your cost and risk and we ask you to ensure that the Products are adequately insured during the return. If the product is damaged, GrandTourCollection will deduct the cost of the repair or replacement from the agreed refund.

Damaged or defective products

Subject to specific guarantees offered with reference to particular Products, or warranties implied by law, GrandTourCollection does not offer guarantees on its Products. You are required to examine the Products at the time they are received to check for any defects or damage. If you find a defect or damage you are required to inform GrandTourCollection as soon as possible, which will send these Products to your Customer Support Center, at no additional cost to you. Retailers in Italy cannot accept returns or make changes to products; however, they will provide useful information to customers wishing to return defective or damaged products. If it is found that a Product was damaged prior to delivery or defective (not due to your use), GrandTourCollection. will repair or replace the Product or return the price paid, including any shipping costs, provided that the Product has not been worn or used and damaged. In the event that you prefer the repair or replacement of the Product, please contact GrandTourCollection who will replace it without additional costs, where reasonably possible. In addition, GrandTourCollection will reimburse the costs for returning the defective or damaged Product.

Customized products

You can customize a number of products with special engravings. For more information, contact [email protected] Personalized GrandTourCollection products cannot be returned to GrandTourCollection in case you want a product change or a refund. This, however, does not affect the consumer's rights that the Customer holds for defective products.

Quality Certificate

GrandTourCollection pays particular attention and care so that each product strictly complies with the quality criteria of GrandTourCollection and that it has passed all the tests, both in a functional and aesthetic sense. The selected products are covered by the GrandTourCollection Quality Certificate. If the Customer wishes to repair a product covered by the GrandTourCollection Quality Certificate, please contact [email protected] for further information.

Recipients of gifts

The recipients of a gift are entitled to change the goods without refund. To change a gift, please communicate this intention to our customer service: [email protected] within 30 working days starting from the day following the date on which the Products were delivered to you. All changes will be made within 30 working days starting from the email from GrandTourCollection confirming your new order.

Attention

Some Products may appear slightly larger or smaller than the actual size due to screen defects or photographic techniques. Other Products can be represented with larger dimensions than the real ones in order to clearly show the details, or with smaller dimensions than the real ones in order to show the entire Product. The products photographed may appear slightly different in color than the original due to the resolution of the monitor, this is not a defect. All GrandTourCollection products are handmade and in a traditional way, any imperfections do not constitute a defect. The contract and all communications between you and GrandTourCollection will be in Italian.

Jurisdiction

The formation, existence, construction, execution, validity and all aspects relating to these Conditions of Sale are governed by Italian law. The court of Italy is not exclusively competent if for the definition of any dispute deriving from, or connected with, these Conditions of Sale or use of the Site. In any case the clauses of these Conditions of Sale do not limit the rights guaranteed by Italian law.

Contacts

[email protected]