Frequent Questions

  1. 1. Frequent Questions
  2. 2. About our Jewelry
  3. 3. Orders and Shipments
  4. 4. Returns and Refunds
Frequent Questions

Do I have to register to complete a purchase on your site?

The answer is Yes. Registration allows you to save your personal data, create your own wishlist and quickly and easily access the purchase history.

 

What are the online purchase steps?

Buying a grandTour jewel is very simple: select the product you want by browsing the categories of our online store and add it to your cart. Once you reach the cart before completing the payment you can check that the data entered is correct, change a shipping address if necessary and check the shipping costs. Then you can continue to browse the site or complete the purchase.

 

What does the GTC guarantee include?

Each of our creations is protected by a guarantee certificate. They can be completely replaced in case of damage within a year of purchase. And each product carries a GTc signature, which guarantees its authenticity. Make sure you write the date of purchase on the warranty card, as it will determine the start of the warranty period.

 

What is the best way to take care of my jewelry?

Over time a jewel that is worn daily can lose its shine and become a little less brilliant. External agents such as makeup, moisture and sweat from the skin can cause such changes in a natural way. Treating your items with care and delicacy means avoiding aggressive or abrasive products and periodic cleaning with a simple woolen cloth.

How often can I find news on the online site?

Our online store is continually updated to guarantee a good assortment and consequently, a wide choice of colors, subjects and models.

 

FREQUENTLY ASKED QUESTIONS ABOUT OUR JEWELERY

 

How long does it take to make a custom ring?

From 15 to 20 working days from the approval of the GTc laboratory, the project will start at the order confirmation and upon receipt of the requested 30% deposit.

 

How can I order a custom-made jewel?

By sending an e-mail: [email protected] and writing: I would like to order a custom-made ring, please contact me again.

How long does it take to make a limited edition jewel?

Our Ltd. are special products, they are made only at the time of purchase. Each jewel made in a limited edition requires on average three times the time we spend on a jewel and with dedicated resources. Normally they can serve from 1 to 2 weeks up to a maximum of 3. At the time of booking and before committing to the purchase, the exact delivery time will be indicated.

 

Is it possible to customize the jewels for sale on the site?

Certainly Yes. It was one of the most important improvements in our online store. Ready-to-sell rings offered on the site can be customized but not modified. You can start from a model, modify it and finally create your personalized jewelery, we will do it.

 

What should I do to personalize my jewelry?

Customizing a ring, a bracelet or a necklace is very simple and graphically intuitive. First you have to choose the article, then the model. At this point you will be in the heart of customization, a pencil will move with the movement of your mouse over the part you want to customize at that point, you can choose from the available variants.

 

Is it possible to see a preview of my personalized jewelery?

Absolutely Yes. In real time your customization will be immediately visible in preview and extremely faithful to the finished jewel.

Explore customization - Link (Personalize your jewel)



How can I correctly calculate the appropriate size for my ring?

You can correctly choose the size of the rings by consulting the guide you find at this.

 

 

Is it possible to make engravings on my ring?

Yes, it is possible to have names, dates or short sentences engraved on personalized jewels, but only on models that will have this possibility in evidence. For technical reasons it will be possible only in the areas indicated by us.

 

Can I have creations out of print? (B2B only)

It is possible both to have customized realizations and to carry out small modifications on the models proposed in our catalog "Models achievable".

 

 

With which metals do you make your frames?

All the jewels are made of Bronze base with possible Plates in 18kt Gold (750), or Silver plating (925). Made to order in Silver (925), in 18Kt gold.



Can the plating become discolored? What is the duration?

Our 18kt gold or silver plating, have a very resistant thickness, are executed with the utmost care by carefully examining all the surfaces so that the coating is uniform. The fact remains that even the best plating over time can become discolored.

Much depends on environmental factors, as you have often heard of, the scent can be aggressive and spoil the plating over time, an acid pH from the skin can also contribute to its premature degradation. We strongly advise you to read our recommendations on how to take care of your jewelry.

 

With which metals do you make your frames?

Plexiglass, Resin polymers, Bronze, Leather, Rubber, and many others. Each product has in its description all the materials that compose it.

 

QUESTIONS ORDERS AND SHIPMENTS

 

Are the items in the online store available?

Yes, all products that do not have the word "not available" can be purchased..

 

Can I monitor the status of my order?

You can monitor the status of your order in your account or view previous orders.

 

Can I receive my purchase at another address?

Certainly, in the checkout phase, directly in the cart you can indicate another shipping address.

 

How soon will I receive the jewel I ordered?

Our jewels are generally sent within 24 hours and delivered to the recipient within 48 hours except for the 78 h islands. In the case of single pieces or limited edition Ltd the production times are longer and may vary from case to case. Generally, the delivery times are shown on the product sheet. If you still have any doubts, do not hesitate to contact our costumer-service.

For B2B Customers: The times are a little longer if the order value exceeds € 2000. It may take longer to prepare. In the checkout delivery times will be indicated based on your order. (B2B)

 

Can I personally collect or send a person indicated by me, at the point of sale purchases made online?

Certainly. You can pick up any purchase at our office or at other locations indicated by us.

 

Is there the possibility of receiving the jewel in a gift box and adding a greeting card?

Absolutely. You can request a gift box and add a greeting card. At checkout you will find all the directions to add a gift box and choose from more possibilities. It is to add a ticket by writing the content of the message in the notes.

 

Can I see what the gift box will look like?

Of course, in this section you can see our gift packs and choose from more possibilities.

 

Are the shipping methods used safe?

All our shipments are insured for the entire value.

 

What are the accepted payment methods?

Pay-Pal, Credit Cards and Bank Transfer.

 

Is the purchase process secure?

All our shipments are insured for the entire value.

Can I change a purchased item?

It is possible to make the change within 7 days of purchase with an item of equal or greater value. It is not possible to change a personalized jewel, as the uniqueness of the construction prevents the exchange of the purchased goods.

 

What can I do if the items I purchased are not the correct ones or have defects?

You can make a return and receive the correct item or refund.

 

With whom can I contact for assistance during an order?

If you need assistance we are at your disposal for any information. You can contact us at the e-mail address: [email protected] or by calling (+39) 06 6872026 during office hours, we will be happy to be there for you. Help.

 

Can I track the delivery of my order?

We use couriers who send a notification message to the customer and give the possibility to trace the entire route of the shipment. Furthermore, at the time of the order, our system will send a notification with all the shipment data and a tracking number with which you can connect to the Courier website, where you can view the status of the shipment. We advise you to always add a phone number with which they can contact you for any communications.

 

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RETURNS AND REFUNDS

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Can I request a return?

Certainly a return can be made, as per the "Consumer Code" in force. The customer who intends to exercise the right of withdrawal, (except for customized products, modified according to the customer's instructions or other products that we have specified, cannot be returned). To exercise the right of withdrawal, the customer must follow the instructions contained in our Conditions of Sale. Shipping costs and any insurance and packaging of the package are the responsibility of the customer in the event of loss or damage. To be reimbursed by the Grand Tour Collection. the customer who intends to exercise the right of withdrawal must notify GrandTour Collection in writing to Via dei Coronari, 32, Rome - 00186 ITALY or by email to: [email protected] within 10 (ten) working days starting from the day following the date on which the Products were delivered to you. This term will be respected if you return the Products to GrandTourCollection within 14 days from the date of communication of the withdrawal, to the address Via dei Coronari, 32, Rome 00186 ITALY.

 

Is it possible to change a purchased item?

It is possible to make the change within 10 days of purchase with a product of equal or greater value. It is not possible to change a personalized or modified jewel, as the condition and the characteristic of being unique prevents the exchange of the purchased goods.

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If the items I purchased are not the correct ones or do they have manufacturing defects or breakages?

You can make a return and receive the correct item or refund. With the exception of defects or breakages due to production errors, any imperfections do not constitute a defect, but are part of the uniqueness of the object itself.

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Can customized or modified products be returned?

Customized products, modified on the client's indication or products that have the specification of non-returnable products, are excluded from the application of the Right of Withdrawal.