RETURN POLICY

a) General Rules Except for custom-made or personalized products, under Articles 52 and following of the Italian Consumer Code, you can return a product purchased through the Site, and obtain a refund of the price paid or request a replacement with another product (of a different size or color), by clearly informing us of your intention to do so within 14 calendar days from the date of delivery of the product: by contacting our customer service at the email address support@grandtourcollection.com or at the phone number +39 0695225885 or via the Site.
You are required to return the Product(s) within 14 days from the date on which you communicated to GRANDTOUR your decision to exercise the right of withdrawal.
All returns must contain the original sales receipt and be returned in the original packaging. The right of withdrawal is excluded for personalized products (such as products with engravings) and olfactory creations, which therefore cannot be returned, refunded, or replaced.
All products returned as a result of a return or replacement request are subject to a quality check before being accepted.
Products showing signs of wear, damage, or alteration (including sizing changes) or whose label, if present, has been removed will not be accepted. You will be refunded the price of the products whose return has been accepted by GRANDTOUR.
However, you will be responsible for any diminished value of the returned products due to handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the products.
The return of the product will be at your expense and responsibility; you are advised to keep a copy of the proof of return via insured mail or another method that provides proof of the delivery date. You must also insure the return of the product against theft and loss for the value of the product.
Our Return Policy does not intend to exclude or limit in any way rights or remedies that are non-derogable and available to you under the law.

WARRANTY

The legal warranty guaranteed to consumers applies to products purchased through the Site; this warranty cannot be excluded or altered. If you find that a Product sold through the Site has manufacturing defects or does not match the description, you must immediately contact GRANDTOUR customer service at support@grandtourcollection.com to arrange for the repair or replacement of the Product. GRANDTOUR is legally obliged to respect the warranty for conformity defects of the Products it has sold through the Site as set out in Articles 128 and following of the Italian Consumer Code, in addition to the warranty for hidden defects contained in Articles 1490 and following of the Italian Civil Code.
In the event of non-conformity, you have two (2) years from the date of delivery of the Products to act. You may request the repair or replacement of the Product or other remedies in accordance with the conditions provided by Article 135-bis and following of the Italian Consumer Code. In the case of defects not deceitfully concealed by GRANDTOUR, you have twenty-six (26) months from the date of delivery of the Products to act. Damages, alterations, or modifications to the Products caused by you are not considered manufacturing defects or lack of conformity.
For example, without limitation: damages caused by prolonged use or wear over time; improper use (such as direct exposure to heat, contact with harmful external agents); normal wear and tear and non-compliance with the instructions for caring for the Products are not considered manufacturing defects or lack of conformity.
In the event that you request the repair, replacement, or return of a Product due to manufacturing defects, GRANDTOUR will bear the shipping costs for returning the Products to be repaired, replaced, or refunded, as well as the costs to send you the repaired or replaced Products.
GRANDTOUR does not offer additional conventional warranties on the Products.

REPAIRS

For repair requests, you may contact customer service at support@grandtourcollection.com, or the phone number +39 0695225885.

AUTHENTICITY GUARANTEE

GRANDTOUR guarantees the authenticity of all products purchased through the Site.

More info

For further information, please see our Terms and Conditions of Sale